Urgent: Hundreds of Incorrect FedEx Label Price Adjustments - Systematic Issue

 

I am experiencing a critical billing issue with my store (Peek-A-Bootique-Online) that requires immediate investigation and escalation to your shipping and billing teams.

Issue Summary: I have been charged hundreds of FedEx shipping label price adjustments, despite accurately weighing and measuring every single package before purchasing labels. This volume of adjustments is not normal and suggests a systematic problem.

Key Details:

• ALL adjustments are specifically from FedEx labels (no other carriers)
• I weigh and measure every package carefully before label purchase
• The sheer volume (hundreds of charges) indicates this is not user error
• This appears to be either a technical integration issue between Shopify and FedEx, or a systematic problem with how FedEx is scanning/processing my packages

Requested Action:

1. Immediate escalation to your shipping and billing specialist teams
2. Investigation into whether there is a technical issue with the Shopify-FedEx integration for my account
3. Review of my label purchase data versus adjustment data to identify patterns
4. Coordination with FedEx to investigate why there is such a high volume of adjustments
5. Review and potential dispute of wrongful charges

This issue is significantly impacting my business finances and needs urgent attention. Please contact me as soon as possible to begin this investigation.

Thank you, Darlene Lettau Peek-A-Bootique-Online